Responsible Gaming FAQ

What is responsible gaming? Where can I get more information about your responsible gaming policy? How old do I have to be to play? I have two teenagers in my house and want to be sure that they can’t get into your software. How can I accomplish that? Do your responsible gaming policies include play money games? What is the self-exclusion feature, and how do I use it? I’ve chosen to exclude myself. Will I receive emails from you? I’ve excluded myself from playing with you, but now I’ve changed my mind. Can I remove the exclusion? I’ve clicked the self-exclusion box, but haven’t closed the software yet. Can I change my mind? Can I leave money in my account during a self-exclusion period? If I have excluded myself from playing with you, can I see my real money account balance, StarsCoin, and still shop at the VIP Store? What happens to my VIP status during a period of self-exclusion? I am concerned that my problem is greater than just playing on your platform. Is there a way to completely prevent myself from playing online games? I have excluded myself from playing with you for six months. Is there anywhere I can go to receive counseling about problem gaming? Can I set my own deposit limit? How can I learn more about responsible gaming on your platform?

Responsible Gaming main page

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.