Player Protection

If you or someone you know has a gambling problem and wants help, Call 1-800-GAMBLER

"When the stakes are high, it pays to go to great lengths to ensure that software is implemented with proper considerations for security and safety". - Matt Schmid, Cigital, Inc.

All communications between our client software running on client computers and our servers is encrypted. It is important to note that strictly speaking, encryption itself does not guarantee privacy. For example, a site where hole cards of all the players are transferred to everybody, is not secure regardless of encryption. That is why we have spent a lot of effort designing our security system and policies.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

Responsible Gaming

Mission statement

The Stars Group strives to assist and protect players who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion toolsguidance on responsible gamingrisk identification and player verification.

We believe in educating our players to empower them through knowledge. Click here for an interactive presentation on Responsible Gaming and Problem Gambling.

What we can do to help you

Age verification

Underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

  • Every person signing up for a new account must check a box that indicates that they are at least 21 years of age. This notifies everybody that we don’t accept players under 21.
  • When a player creates an account with us, we collect their name, address, Social Security Number (SSN) and birth date to confirm that the player is at least 21 years old.
  • We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.
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Signs

Is someone you know…?

  1. Preoccupied with gambling (i.e. reliving past gambling experiences, planning the next venture, or thinking of ways to get money with which to gamble).
  2. Secretive about his/her gambling habits, and defensive when confronted.
  3. Increasing bet amounts when gambling in order to achieve the desired excitement (“high”).
  4. Trying unsuccessfully to control, cut back, or stop gambling.
  5. Restless or irritable when not gambling.
  6. Gambling to escape problems.
  7. “Chasing” losses with more gambling.
  8. Lying to family and others about the extent of gambling.
  9. Committing crimes to finance gambling.
  10. Jeopardizing or losing relationships, jobs, education or career opportunities because of gambling.
  11. Relying on others to bail him or her out to relieve a desperate financial situation caused by gambling.

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

www.gamcare.org.uk/get-advice/self-assessment-tool/

www.ncpgambling.org/help-treatment/screening-tools/

PGCB Voluntary Self-Exclusion List

You can exclude yourself from all licensed gaming providers in the Commonwealth of Pennsylvania. This restriction will ban you from all legalized gaming activities and prohibit you from collecting any winnings, recovering any losses or accepting complimentary gifts or services or any other thing of value at any licensed facility.

For more information, you can download a brochure explaining the process or visit the website of the Pennsylvania Gaming Control Board here.

You can get your name placed on the Voluntary Self-Exclusion List by submitting, in person, a completed request for self-exclusion to the:

Pennsylvania Gaming Control Board
Office of Compulsive and Problem Gambling 
303 Walnut Street, Strawberry Square
Verizon Tower/5th Floor
Harrisburg, PA 17101

Please call the Office of Compulsive and Problem Gambling at 717-346-8300 to setup an appointment at the Harrisburg office or for additional approved locations.

We encourage players who plan to self-exclude themselves to withdraw the remaining funds in their account via their preferred payment method before completing the process outlined above.

Important: By registering in the Voluntary Self-Exclusion List, you are purposely choosing to exclude yourself from ALL Pennsylvania Gaming Operators, not just us. During your self-exclusion period you will not be able to log onto your Stars Account and you will not be able to play in any games. You will not be permitted to access any Gaming Provider or use their services until after your specific exclusion ends and you have requested re-instatement from the Pennsylvania Gaming Control Board. Any Self-Exclusion is irreversible and cannot be ended early.

Please note that your inclusion on this list will affect your ability to (re)open an account with us in the future, despite any self-exclusion period you have selected at the point of registration with the PGCB.

Self-exclusion and your Stars Account

Also, we provide you with the ability to exclude yourself from playing for various periods of time.

To do this, go to the main lobby of the desktop software, select ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all games. Your self-exclusion will apply to your Stars Account, and to any product that requires your Stars ID to play, and covers both real money and play money activity.

Self-Exclude your account

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What you can do to help yourself

Identify and reduce the risks

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

  1. If you choose to gamble, do so for entertainment purposes. If your gambling is no longer an enjoyable activity, then ask yourself why you are still “playing”.
  2. Treat the money you lose as the cost of your entertainment. Treat any winnings as a bonus.
  3. Set a dollar limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  4. Set a time limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  5. Expect to lose. The odds are that you will lose.
  6. Make it a private rule not to gamble on credit. Do not borrow money to gamble.
  7. Create a balance in your life. Gambling should not interfere with or substitute for friends, family, work or other worthwhile activities.
  8. Avoid “chasing” lost money. Chances are the more you try to recoup your losses the large your losses will be.
  9. Don’t gamble as a way to cope with emotional or physical pain. Gambling for reasons other than entertainment can lead to problems.
  10. Become educated about the warning signs of problem gambling. The more you know, the better choices you can make.
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Setting limits

We are proud to offer a number of features that all players from Pennsylvania can avail themselves of to help better manage their time, funds, and general poker experience. You can set the following limits to your account:

  • Self-Imposed Deposit Limits
  • Self-Imposed Playing Time Limits
  • Self-Imposed Spend Limits
  • Self-imposed Tournament and Table Buy-in Limits
  • Self-Imposed Casino Limits
  • Self-imposed Sports Stake Limit

You can set these limits by following these instructions, depending on how you are accessing our services:

  • Website

Log in and go to ‘Account’ > ‘Responsible Gaming’

  • Desktop Client

Log in and select ‘Tools’ > ‘Responsible Gaming’

  • Mobile App

After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’

Set limits on your real money deposits and purchases

We believe that you should be allowed to manage your own budget for playing online poker. We allow you to restrict your own daily, weekly, and monthly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. Also, please note that the daily deposit limit takes into consideration the transactions made during the last 24 hours, the weekly during the last 7 days and the monthly during the last 30 days.

You can set these limits by following the above instructions and selecting ‘Restrict Deposit Limit’.

If you set a daily or weekly deposit limit, you will not be permitted to increase or remove it during the next 7 days and the monthly limit for 30 days. When you request to increase or remove a deposit limit, it will remain pending for 24 hours. After that period of time, you will be asked to confirm the request on a pop-up that will be displayed when you login to your account. All requests to decrease a deposit limit will be approved immediately.

Set deposit limits

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Account and Game History Information

At any time, you can request your deposit, withdrawal, transfer and playing transaction history directly from our software. To request this information from the Main Lobby screen of the Desktop software, select: 'Tools', 'History & Stats' and later 'Playing History Audit'. In the mobile app you can need to tap on the Menu button (Android) or 'More' button (iOS), go to 'Settings & Tools', scroll down and choose 'Requests' and select the 'Playing History Audit' option.

From the menu that appears, you can select a date range to request the specific information required. You will also need to select a password for the file. You may choose any password you wish; however, we do not recommend using the same password as for your Stars Account. If you wish to view your StarsCoin information, please ensure the relevant box is checked.

Finally, you will need to select the output format. The options available are Excel (97-2003), HTML and a text file. HTML format is recommended for mobile devices. Then click on 'OK' to submit the request. You will be prompted to enter your password to confirm the request. An email with further instructions will be sent to your registered email address.

For more information on account history information, please click here.

Password and Account Security

You may change your password in our desktop software by selecting ‘Password’ from the ‘Account’ section.

If you have forgotten your password, please email support with your full name and address, as well as your UserID, and we will help you get back in the game. 

Be aware of common myths about compulsive gambling

We believe players should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.

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Random Number Generator (RNG)

We submitted extensive information about our random number generator (RNG) to an independent organization. We asked this trusted resource to perform an in-depth analysis of the randomness of the output of the RNG, and its implementation in the shuffling of the cards on our platform. See here to read the Certification of Integrity and more about the organization used.

To read more about the measures we take to keep the game fair, please visit our Security page.

Randomness

Each time you pull a slot machine handle you have exactly the same odds of winning as you did on ever other occasion that handle was ever pulled.

These machines are programmed using random number generators. These generators produce millions of number combinations and thousands of these number combinations cycle past every second. The results that pop up on the screen depend on the number combination that rolls over at the split second that you press the bet button.

No matter how long the machine has gone since paying out, you have the same odds of hitting a ‘big payday’ sequence of numbers from the random number generator chip as you did on every other bet.

The Gambler’s Fallacy

Over the long term, over thousands and thousands of spins, a coin will land heads 50% of the time and tails 50% of the time, and a roulette wheel will pay red as often as it pays black.

Over the short term, however, things are not so stable.

When betting on something with a fixed probability, like a coin toss, a slot machine or most forms of casino wagering, past events do not influence future outcomes.

The roulette wheel does not remember that it just landed on black 5 times in a row and when it's set spinning again, it has exactly the same odds to land on black or red as it did in the 5 preceding spins.

You Don’t Have a System

If you gamble, do it only as a recreational pastime and never bet more than you can afford to lose.

Remember that no machines ever come ‘due’ to pay, and that in a casino, no matter how many times a past event has occurred, future events are not affected.

Need help, advice or counselling?

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:

Terms and Conditions

Click here to view our Terms of Service page.