PokerStars Responsible Gaming

PokerStars Support

Mission statement

PokerStars is committed to responsible gaming, and is dedicated to an enjoyable and positive gaming experience for all of our players. Most people play online for fun and entertainment, but we recognize that a small percentage of people will:

1. Attempt to play when they’re underage, or
2. Allow playing online to control them and affect their lives.

The people of PokerStars are committed to assisting and protecting those who should not be playing online at all, or who wish to limit the amount that they play.

Age verification

Underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

What we do

  • Every person signing up for a new account at PokerStars must check a box that indicates that they are at least 21 years of age. This notifies everybody that we don’t accept players under 21.
  • When a player creates an account with PokerStars, we collect their name, address, Social Security Number (SSN) and birth date to confirm that the player is at least 21 years old.
  • PokerStars does not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.

What you can do

  • Be sure to protect your computer. All Windows computers can be set up to have password control so that you must enter a password to get to the desktop. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your PokerStars screen name and password private. You can elect to have the PokerStars software not remember your password each time you log into PokerStars. If you have any concern that somebody else might attempt to access your PokerStars account, you should not allow the PokerStars software to remember your password.
  • If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs:

  • If you are aware of an underage person using PokerStars software, let us know. Simply send an email to support@pokerstarscasinonj.com and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.
  • Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online  game accounts, deposits, and withdrawals, start asking questions. If you see the PokerStars client on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming.

Self-exclusion

If you believe that playing online might be a hindrance to your life rather than a form of entertainment, we at PokerStars want to help you. First, please review the following questions:

1. Did you ever lose time from work or school due to playing online?
2. Has playing online caused you to neglect your own welfare or that of your family?
3. Have you ever sold anything or borrowed money to finance your playing?
4. Have you often played until your last dollar was gone?
5. Have you ever played longer than you had planned?
6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

http://www.gamcare.org.uk/get-advice/self-assessment-tool/
www.ncpgambling.org/i4a/survey/survey.cfm?id=6

Also, we provide you with the ability to exclude yourself from playing on PokerStars for various periods of time. To do this, go to the main lobby of the PokerStars software, select ‘Tools’, then ‘Responsible Gaming’, and then ‘Exclude me from playing.’

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. Your self- exclusion will apply to your Stars Account, and to any product in the Rational Group that requires your Stars ID to play.

  • We offer 3-day, 7-day, 30-day, 60-day, 120-day and 180 day time out periods. You will not be able to play cash games, one-table tournaments or multi-table tournaments on PokerStars. You will not be able to play or use any other products such as Casino games. Once you request a time out or a self-exclusion period, you will be asked to close all tables at which you're playing. Once you've done that, the time out or self-exclusion period will begin. You will be automatically unregistered from any tournament that begins during the time out and self-exclusion period.
  • Furthermore, you will not receive any marketing emails or newsletters from PokerStars.
  • 180-day time out. This is identical to the other time out periods, except that we will ask you to withdraw any real money funds from your PokerStars account. In addition, you will not be automatically reinstated. If you want to return to playing on PokerStars, you can email support@pokerstarsnj.com any time after your self-exclusion period has passed.
  • Self-exclusions longer than 6 months, and permanent self-exclusions. If you wish to self-exclude yourself longer than 6 months, or permanently self-exclude yourself, please contact support@pokerstarsnj.com, and also follow the procedure listed below.

Internet Gaming Self-Exclusion (IGSE)

If you wish to self-excluded yourself for a longer duration, you must complete the Internet Gaming Self-Exclusion Sign Up Procedure. This is a mandatory requirement by the Division of Gaming Enforcement. Players will have the option of choosing a 1-Year or 5-Year exclusion period. Upon clicking either of these options within the Self-Exclusion feature, you will be re-directed to the Internet Gaming Self-Exclusion Form which must be completed in full.

Upon full completion, you will be presented with the option to Print your form and Submit it. After clicking Submit, a final confirmation with your account password will complete the process.

Your submission will then be sent to the New Jersey Division of Gaming Enforcement who will process it at the earliest convenience.

We encourage players who plan to self-exclude themselves to withdraw the remaining funds in their account via their preferred payment method before completing the process outlined above.

Important: By entering into a one- or five-year exclusion, you are purposely choosing to exclude yourself from ALL New Jersey Internet Gaming Operators, not just PokerStars. You will not be permitted to access any Internet Gaming Provider or use their services until after you specific exclusion ends and you have requested re-instatement from the New Jersey Division of Gaming Enforcement.

You may also request to begin or end an exclusion by visiting any premises of the New Jersey Racing Commission, including racetracks, during business hours. Any Self-Exclusion is irreversible and cannot be ended early.

Setting your own limits

PokerStars is proud to introduce a number of features that all New Jersey players can avail of to help better manage their time, funds and general poker experience. These are:

  • Self-Imposed Deposit Limits
  • Self-Imposed Playing Time Limits
  • Self-Imposed Spend Limits
  • Self-imposed Tournament and Table Buy-in Limits
  • Self-Imposed Casino Limits

Setting limits on your real money deposits:

PokerStars believes that you should be allowed to manage your own budget for playing online poker. We allow you to restrict your own daily, weekly and monthly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. Just go to the lobby, choose ’Tools’, then ‘Responsible Gaming’, and then select ‘Restrict Deposit Limit’.

Restricting cash game table  and tournament limits, Casino limits, spend limits and playing time limits:

Setting table limits and tournament limits provide individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits. Go to the lobby, choose ‘Tools’ from the top menu, then select ‘Responsible Gaming’ and then ‘Restrict Table Limit’ or ‘Restrict Tournament limit’.

Managing your bankroll is one of the most import aspects of online gaming. Using our Spend Limits feature, you can choose how much of your balance and funds you use on a daily, weekly or monthly basis. The limits you select are cumulative, so all games, tournaments or tables you join throughout the day will count towards your limit. To choose this option, go to the lobby and choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and then ‘Restrict Spend Limit’.

You may also wish to investigate GamBlock, a software application that limits a computer’s access to online gaming sites.

At any time, players can request a report which lists all the Self-Imposed Limits changes that have taken place on their account. To do this, simply choose ‘Responsible Gaming History Audit’ within the ‘Responsible Gaming’ option found in the ‘Tools’ menu.

How to play online responsibly

If you choose to play online, here are some general guidelines that can help make your online playing experience safer, and reduce the risk that problems can occur:

  1. Play for entertainment, and not as a way of making money.
  2. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
  3. Set deposit limits. Use our ‘Restrict Deposit Limit’ feature. Never deposit more than you can afford to lose.
  4. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
  5. Don't play online when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  6. Balance playing online with other activities. Find other forms of entertainment so playing online does not become too big a part of your life.

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:

If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.