PokerStars Responsible Gaming FAQ

What is responsible gaming? Where can I get more information about PokerStars responsible gaming policy? How old do I have to be to play at PokerStars? I have two teenagers in my house and want to be sure that they can’t get into the PokerStars software. How can I accomplish that? Do your responsible gaming policies include play money tables? What is the self-exclusion feature, and how do I use it? I’ve chosen to exclude myself. Will I receive emails from PokerStars? I have registered for a tournament during the exclusion period. Can I still play in it? I won a seat for a brick-and-mortar tournament that begins during the exclusion period. Am I unregistered from that? I’ve excluded myself from playing on PokerStars, but now I’ve changed my mind. Can I remove the exclusion? I have clicked on the self-exclusion box, but I’m still in a cash game (or tournament). Will I be thrown off? I’ve clicked the self-exclusion box, but haven’t closed the PokerStars software yet. Can I change my mind? Can I leave money in my account during a self-exclusion period? If I have excluded myself from playing on PokerStars, can I see my real money account balance, StarsCoin, and still shop at the VIP Store? What happens to my VIP status during a period of self-exclusion? I am concerned that my problem is greater than just PokerStars. Is there a way to completely prevent myself from playing online games? I have excluded myself from play on PokerStars for six months. Is there anywhere I can go to receive counseling about problem gaming? Can I set my own deposit limit? How can I learn more about responsible gaming at PokerStars?

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