Security Related Frequently Asked Questions

Security – Deposit Limit Increases

How do I increase my purchase limits?

Security – Cashouts/Withdrawals

I am trying to withdraw funds from my PokerStars account; however, I get a message instructing me to contact Security. I will be submitting my cashout request from a country other than the one registered in my PokerStars account. Is there anything I should do? How many pending cashout requests can I have at any one time? Can I cancel my pending cashout request? I am unable to locate my cashout in my PokerStars account transaction history and I have not received notification that the request was cancelled. How long will it take to process my cashout? Do I have to be physically located in New Jersey to deposit or withdraw funds to/from my account? Can I withdraw from my account at the cage whenever I want? Where is the cage located?

Security - Changes to account information and registered details

Is it possible to change the name on my account?

Security – Account access and login problems

I have forgotten my User ID. What must I do? I have forgotten my password. How can I retrieve it? I cannot log on my account. I receive an internal error message 71/1001? When I try to log on my account, I receive an internal error message 164/1001.

Security – Generic account information and account security

How many accounts am I allowed to have? Can I share my account with someone else or use someone else’s account to play at the tables? How can I close my account? How can I increase the security of my account? I have spotted two players colluding or chip dumping, to whom should I report them? I think a player has got multiple accounts. Will you do something about this? How can I identify false (Spoof or Phishing) emails?

Security – Contacting the Security Department

I have sent multiple emails to you and I have not received a reply. When will you reply to my emails? Since has failed to reply, I will email another department.