General PokerStars

Casino Games

What casino games are offered at PokerStars? Where can I find the rules of Blackjack and Roulette? Will any other casino games be available in future? Can I play Casino Games at PokerStars using a Mac personal computer? Can I play casino games on PokerStars mobile software? What is the origin of the casino games software? Can I chat with players at Multi-Player casino tables in the same way I do at poker tables?

Blackjack

What is a 'Split' in Blackjack? How do I 'Double Down' in Blackjack? What is 'Insurance'? What is the difference between a soft 17 and a hard 17 in Blackjack? In Blackjack, what % is the theoretical Return to Player (RTP)?

Roulette

How many numbers are there on a Roulette wheel? What is the meaning of 'Inside Bets' and 'Outside Bets'? In Roulette, what % is the theoretical Return to Player (RTP)?

Casino Gameplay

What is a Random Number Generator (RNG)? Is it possible to hide Casino games navigation in the PokerStars lobby? How many tables can be played at once? What is the meaning of Single Player tables and Multi-Player tables? Can the Dealer Voice be switched off? Why do casino games tables not display my custom table background? If I am playing at a Blackjack table and in the middle of a hand, can I 'Double' or 'Split' if I do not have sufficient funds? How long can players sit out at casino games tables?

Disconnection Policy & Refunds

If I’ve placed bets on a Blackjack table, but am then disconnected before the hand is dealt, what happens? If I am disconnected in the middle of a Blackjack hand, what happens? Will I lose my money if I accidentally close the window after my Blackjack hand is dealt, but before I take my action? What happens if I have placed bets, but leave a Roulette table? What if I am disconnected or leave, and am unable to resume my saved game? What happens if I leave or am disconnected from a table once my actions are complete, but before the wheel has finished spinning or the dealer has finished dealing their hand?

Play Money

Can I play Casino Games for play money?

StarsCoin

Do I earn StarsCoin in Casino Games?

Instant Bonus

What is an Instant Bonus? Where in my account can I check if I have an Instant Bonus? How can I get an Instant Bonus? I have more than one Instant Bonuses, which bonus should I use first? What do I need to do to convert my Instant Bonus to real money? I received an Instant Bonus, what should I do next? What is my Instant Bonus balance? What is Surrender Value? Can my Instant Bonus Expire?

Cashier

Can I play casino games using my current account balance?

Account

Do I need to create a new account to play Casino Games at PokerStars? Who do I contact if I have further casino games-related questions or concerns?