General PokerStars

The following casino games are available:

• Blackjack
  • Classic Blackjack
  • Double Deck Blackjack
  • Premium Blackjack
  • Premium European Blackjack
  • European Double Deck Blackjack
• Roulette
• Double Ball™ Roulette

These games can be played at Low, Medium and High stakes. Some variants of Blackjack are offered in both Single Player and Multi Player options. All variants of Roulette are offered in Single Player and Multi-Player options.

Please see our Blackjack Rules and Roulette Rules pages for further information.

PokerStars also offers Baccarat, Heads-Up Hold’em™, and a wide selection of Slots.

Detailed information on how to play each game are available on our Blackjack Rules and Roulette Rules pages.

PokerStars currently offers Blackjack and Roulette, but keep checking our Casino Games page for the latest news and information on casino games.

Casino games are currently supported in the Mac version of our game software in some regions only. More regions will become accessible in time.

Yes. Regular Blackjack and Roulette games, and Live Casino games, are available on the PokerStars Mobile app for iOS and Android devices

The same team responsible for our industry-leading poker software have designed and developed our Blackjack and Roulette casino games.

Yes, it is possible to chat with other players seated at the same table. All players are requested to note and adhere to the chat guidelines in our Terms & Conditions.

When a player's first two cards are of identical value (e.g. A-A or jack-ten) it is possible to place an additional bet equal to the original wager, creating two separate hands. The term for this is a 'Split'.

The number of splits a player can make depends on the blackjack variant they are playing. When you are dealt two aces, you may only receive one additional card per ace after splitting.

Please see our Blackjack Rules page for further information.

After the player has been dealt two cards, a bet equal to the original wager can be placed, with the player then receiving exactly one card to improve their hand. This is known as 'Doubling Down'.

Please see our Blackjack Rules page for further information.

If the dealer shows an ace as their first card, an optional wager is offered to the players, known as 'Insurance'. An insurance bet is up to 50% of the player's original wager.

If the dealer's second card completes a Blackjack for the dealer (eg: a 10-value card), the insurance bet wins.

Insurance bets are paid at odds of 2:1.

Please see our Blackjack Rules page for further information.

A hand containing an ace valued at eleven is a soft hand. For example, a hand made up of a six and an ace could be a soft 17.

A hand that does not contain an ace valued at eleven is a hard hand. In this instance, a hard 17 could be made up of a ten and a seven.

Please see our Blackjack Rules page for further information.

The theoretical RTP is different for each Blackjack variant.

• Classic Blackjack has a theoretical RTP of approximately 99.39%
• Double Deck Blackjack has a theoretical RTP of approximately 99.77%
• European Double Deck Blackjack has a theoretical RTP of approximately 99.78%
• Premium Blackjack has a theoretical RTP of approximately 99.69%
• Premium European Blackjack has a theoretical RTP of approximately 99.67%
• Perfect Pairs™ side bets have a theoretical RTP of approximately 95.82%

A European Roulette wheel has 37 numbers: 1 to 36 and zero (0).

Please see our Roulette Rules page for more information on Roulette.

Wagers placed on individual numbers and/or small combinations of numbers are known as Inside Bets, and are generally higher-paying bets. Outside Bets consist of groups of 12-18 numbers per wager.

Please see our Roulette Rules page for more information on Roulette, including information on payouts.

European Roulette has a theoretical RTP of approximately 97.30%

A Random Number Generator (RNG) is a system that can generate a sequence of numbers, or bits, that is completely devoid of any patterns or biases. This ensures that items or numbers in the sequence can never be predicted, making the sequence indistinguishable from a truly random sequence.

Yes, you can toggle the display of Casino games using the option ‘Settings’ > ‘Lobby’ > ‘Lobby Display’ > ‘Show Casino Games’.

There is a maximum of four Casino Games tables (Blackjack and Roulette) for all players. These limits are independent of poker table limits, so players may have four casino games tables open while also having the maximum-allowable number of poker tables open.

Casino games tables do count towards the overall maximum number of windows allowed in the game client.

Single Player tables are private, just for you to play against the dealer.

Multi-Player tables are open tables where you may sit and chat with other players, playing against a dealer (just like in a live casino).

Yes. Just follow these instructions:

• Log-in to the PokerStars game software
• In the main lobby, click on the Settings menu
• Click Global > Sounds
  
• Uncheck 'Enable dealer voice for casino games'
  

Casino games tables are currently restricted to using the default table background. Players’ custom table backgrounds are not currently available at any casino games tables.

If you try to 'Double' or 'Split' without the required funds during a hand, an 'Insufficient Funds' message will appear, alongside the option to deposit.

Up to 15 minutes. After 15 consecutive minutes of sitting out, players are removed from their seats.

If you are disconnected from a Blackjack table at which you have placed a bet, but before the hand has been dealt, your game will be saved and you will be able to complete the hand at a temporary table when you reconnect. This applies to both Single Player and Multi-Player tables.

For whatever reason, if you are disconnected before a hand is complete, you will be given the opportunity to complete the saved hand on a temporary table when you next reconnect.

No. If the window is closed after the hand was dealt, or if you are on a Multi-Player table and time out, your game will be saved. You will be given the chance to complete the hand on a new temporary table.

When completing incomplete hands on a temporary table, only cards that were dealt out to other players up until your turn will be visible, and the dealer's hole card will be re-dealt.

Temporary tables will close after saved hands are completed.

This depends on whether you are playing at a Single Player or Multi-Player table.

Leaving a Single Player table when bets have been placed but no spin has taken place, your bets will be returned to you.

If you have placed bets on a Multi-Player table, but are disconnected or leave before the spin, your bets are committed unless you return before the timer expires.

An incomplete game will be saved until you complete it or until the expiry date of the incomplete game is reached (240 days after the date of creation). All committed bets will be returned to your account once the game is expired.

Please see our Terms & Conditions for further information on this subject.

Once the game is completed and you have returned, you will be able to see the outcome of the game on a temporary table. If your disconnection is acknowledged before a result is generated, your bet will be void and returned to you.

Yes. Play money casino games tables are available so you can practise and learn how the games play.

Yes, StarsCoin can be accumulated in all Casino games. See here for more.

Instant Bonuses are special funds that you can use to place bets on real money Casino games. The bonuses can be converted to real money by earning the required number of StarsCoin or placing the required number of bets on eligible games.

The number of StarsCoin or bets required to convert an Instant Bonus to real money will be displayed when the bonus is offered.

Instant Bonus funds cannot be withdrawn before they are converted to real money.

If you have more than one Instant Bonus on your account at a time, you can manage the priority order in which your bonuses will become available for you to use through the ‘Manage Bonuses’ section in the game software.

See the Instant Bonus page for more details.

Please complete either of the following steps:

Desktop: ‘Cashier’ > ‘My Bonus Status’ > ‘Instant Bonuses’

App: ‘More’ (iOS) or ‘Menu’ (Android) > ‘Settings & Tools’ > ‘My Bonuses’

An Instant Bonus is awarded to players, based on certain criteria:

• As a reward to eligible players
• As part of a promotion
• During Instant Bonus special offers for a limited period of time

Only one Instant Bonus may be in use at any one time in an eligible game.

You can manage the order in which multiple bonuses become available via the ‘Manage Bonuses’ section.

If you have multiple Instant Bonuses available for use in a particular game, each bonus will be added to the available balance as soon as the previous bonus has either met its wagering requirement, has been surrendered, paused, expired or fully used up.

To redeem your Instant Bonus to real money, you will need to meet the bonus’ wagering requirements. These requirements may involve earning a specified number of StarsCoin or placing a certain number of bets on eligible games. 

The wagering requirements for converting an Instant Bonus to real money will be displayed when the bonus is offered. You can also check this information, along with your progress towards meeting those requirements, bonus expiry date, eligible games and more in the ‘Manage Bonuses’ section.

Once we issue an Instant Bonus, if you are logged in (or as soon as you log in) to your account, you will see a pop-up message with three options: ‘Accept’, ‘Decline’ and ‘More Information’.

The pop-up message will inform you of the number of StarsCoin you need to earn and the deadline for earning them in order to convert your Instant Bonus to real money.

You can ‘Accept’, ‘Decline’ your bonus, or request ‘More information’. The latter will take you to the Instant Bonus management section on your account with more details, including eligible games.

You need to ‘Accept’ the Instant Bonus in order for the bonus funds to become available to you in the eligible games and to start progressing with the wagering requirements needed to convert the bonus to real money.

If you choose to ‘Decline’ the Instant Bonus, the pop-up window will disappear and no further actions will be needed.

Open the ‘Manage Bonuses’ section in order to see all of your Instant Bonuses, their progress, value and expiry date.

If an Instant Bonus is available for use in a game, the available game balance will display the combined total of your real money balance, plus the highest priority Instant Bonus available. When placing a wager, funds will be taken from the currently available Instant Bonus balance first, and from your real money balance second.

If you received an Instant Bonus which required a real money deposit, and after some play you decide to that you no longer want it, or prefer to cashout, you can surrender it by pressing the 'Surrender' button. The surrendered value - if applicable - will be immediately credited to your real money balance. The surrender value of a bonus will be the original value of the real money portion (purchase amount) of the bonus, minus any losses which have been made through play with the full bonus balance.

While all Instant Bonuses will offer the option to ‘Surrender’ the bonus, in some cases there will be no amount credited back to you by doing this because either the losses made with the bonus balance were greater than the original real money portion (purchase amount) of the bonus, or if the Instant Bonus was only made up of a non-purchased bonus amount.

Every Instant Bonus has an expiry date and certain wagering requirements. If these requirements are not met, or partially met by the expiry date, your Instant Bonus will expire and you will no longer see it on your account.

Yes. You can use the funds available in your account for both poker and casino games.

Please see our Real Money FAQ for more information on the PokerStars Cashier.

No. Your current PokerStars account can be used for both casino games and poker.

If you need help with any issues or questions related to casino games that have not been addressed in this FAQ, please contact Support.