Minimum specifications for Live Casino

These are the requirements that need to be met to play in our Live Casino:

• Stable, fast and consistent connection with the minimum lost packet count.
• Limit the number of background processes running since they can use the network connection and consequently decrease the connectivity volume for Live Casino gaming.
• If you are using routers as gateways between the home distribution area and an external Internet connection (especially Wi-Fi connectivity), it can cause lags if there are any configuration issues or Wi-Fi interference.

General network requirements

• Bandwidth connectivity: 512 Kbps or higher.
• If you use a proxy server, then it should support WebSocket (http://en.wikipedia.org/wiki/WebSocket).

Windows and Mac requirements

Ports used:

• 5654 - Gameplay, Chat
• 1935 - Video
• 443 - Gameplay
• 80 - Gameplay

Mobile requirements

iOS:

• iPad or iPhone with iOS 13 or higher and updated Safari browser

Android:

• Android 7.0 or higher using the Chrome browser.

Ports used:

• 443 - Gameplay, Chat
• 80 - Video

If the above requirements are met, but the issue persists, send us this information and we'll look into it further:

• What is your operating system/browser and version/internet connection type, bandwidth and provider?
• At which stage can you not access the game? (cannot access the Live Casino lobby, cannot take a seat, etc.).
• A screen capture displaying the situation (with full URL at the top and exact date/time of the issue).